General Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Gratorama’s platform. They explain the relationship between us and our players, including account duties, eligibility, the way promotions work, and how payments and disputes are handled. We expect all players to read and accept these terms before registering or placing any real‑money wagers.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only you may use your personal account credentials and you must not share login details. We may require additional verification at any time and we may suspend, restrict or close accounts where we suspect fraud, money laundering, bonus abuse, multiple accounts or other breaches of these terms. You must notify us immediately if you suspect unauthorised access to your account.
Eligibility requirements
To open an account you must meet the eligibility rules we publish at registration. Minimum age is 18 or higher where local law requires a higher limit. Only one account is permitted per person, household, address, IP or device. We refuse registrations from restricted jurisdictions and may block access where local law prohibits offshore gambling. Verification and KYC checks must be completed before certain activity, including withdrawals.
Acceptable platform use
Our services are for lawful, personal use only. You must not attempt to manipulate game outcomes, reverse engineer software, use automated betting tools, or otherwise act in a way that harms the integrity of the platform. Commercial use, resale of services, or organised abuse of promotions will result in account action and forfeiture of associated funds.
General bonus and promotion rules
Bonuses and promotional offers are subject to specific terms published with each offer. Typical conditions include wagering requirements, maximum bet limits while wagering, contribution percentages by game type, and expiry periods. We reserve the right to change, suspend or withdraw any promotion and to refuse or reclaim bonuses in cases of suspected abuse. Players should consult the bonus terms linked to each promotion before opting in.
Deposits and withdrawals
Payment options, minimums and limits are shown in the cashier. Minimum deposits are typically low (for example around £10) but can vary by method and player. Withdrawals are subject to KYC verification and may be processed after identity and payment checks. Processing times vary by method; e‑wallets are generally faster and bank transfers may take longer. We do not charge internal fees for deposits and withdrawals beyond those stated in the cashier, though third‑party providers or banks may apply charges.
Verification and checks
We may request proof of identity, proof of address and proof of payment method ownership. Verification timelines depend on document quality and workload and can take from a few hours up to several business days. Large or unusual withdrawals may be paid in instalments in line with our withdrawal limits and policies.
Dispute resolution
We aim to resolve disputes directly and promptly. If you have a problem, contact support and provide relevant details so we can investigate. Where required, disputes may be handled in accordance with applicable law and our licence conditions (our operations are licensed in Curaçao: Licence 8048/JAZ2015-023). This does not replace any statutory rights you may have.
Updates to terms and conditions
We may update these terms to reflect changes in services, law or business practice. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after updates constitutes acceptance of the revised terms. If you disagree with a change, you should stop using the service and close your account in accordance with the account closure procedures.