Gratorama Casino Privacy Policy
Welcome to Gratorama’s Privacy Policy. This page explains what information we collect when you use our site, how we use and protect that information, and the choices you have about your personal data. We aim to be transparent about our practices and to keep your account and activity private and secure.
Types of data we collect
We collect information that is necessary to open and maintain your account, process transactions, operate the site and comply with applicable requirements. In general, the data we collect falls into three main categories.
Personal data
This includes the details you provide when registering or updating your account, such as your name, date of birth, email address, telephone number, postal address and any documents you upload for identity verification. We also collect account credentials and communication preferences.
Technical data
We automatically collect technical information about your device and how you interact with our site. Examples include IP address, device and browser type, operating system, pages viewed, session timestamps and basic analytics data used to maintain and improve site performance.
Transactional data
Transactional records include deposits, withdrawals, payment method details required to process transactions, game activity and bet history. Payment card numbers or other sensitive financial data are processed by our payment partners and are not stored unnecessarily on our systems.
How we use your information
We use your data to:
- Create and manage your account and verify your identity.
- Process deposits, withdrawals and other transactions.
- Provide customer support and respond to inquiries.
- Monitor activity for account security and fraud prevention.
- Improve our services, troubleshoot issues and run basic analytics.
- Send administrative messages related to your account and important policy updates.
Data protection practices
We take measures to protect your information, including technical safeguards such as encryption in transit, secure access controls and routine security reviews. Access to personal data is limited to employees and contractors who need it to perform their duties. We also maintain administrative procedures to manage and monitor data access.
Cookies and tracking technologies
We use cookies and similar technologies to make the site functional, remember your preferences and gather usage information. Some cookies are essential for site operation, while others support analytics and site improvements. You can manage cookie settings through your browser or device. Disabling certain cookies may affect site functionality.
User rights
You have rights regarding your personal information, including the right to request access to the data we hold about you, request correction of inaccurate data, and request deletion where applicable. You may also object to certain processing or ask that processing be restricted in specific situations.
Access, correction and deletion of data
If you wish to access, correct or delete your data, contact our support team. To make a request, please email [email protected] and include sufficient information to verify your identity. We will respond and work with you to address the request in line with our internal procedures.
Information sharing and third parties
We may share data with service providers who help us operate the site, process payments, provide customer support or conduct analytics. We may also disclose information if required by law or to protect our rights. Where possible we limit the information shared and expect third parties to protect your data.
Privacy policy updates
We may update this policy from time to time. When changes are made we will publish the revised policy on this page. We encourage you to review this policy periodically to stay informed about how we handle personal information.