Contact Us
Need help? Our support team at Gratorama is on hand to assist with account questions, KYC checks, deposits and withdrawals, or technical issues. Contact us for help with payment methods, bonus balance, free spins or to report a problem with featured games, active promotions and recent wins. We reply by email and live chat, and can guide you through the cashier, verification steps and live betting queries. Typical response times vary by channel but are usually prompt during business hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, reply within 1 hour) |
| General enquiries | [email protected] (feedback & account queries, reply 24h) |
| Affiliate enquiries | [email protected] (partnerships, program details and payouts) |
| Phone | +1 347 512 4930 (calls Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (urgent support available 24/7) |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please use a clear subject line, include your account ID and up-to-date contact details, and attach any relevant files to avoid delays. Allow time for verification and include a short description of the issue to help us respond quickly.
Submit your enquiry
Response Time
Our support team aims to respond promptly. Most inquiries receive a reply within one business day. More complex issues, such as verification checks or payment investigations, may take longer and can require several days depending on the case and third-party processing. We appreciate your patience and will keep you informed of progress until your request is resolved.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Your comments are reviewed carefully by our team and help shape new features, promotions and fixes. Please share what worked and what didn’t; we read every message and use feedback to make the experience smoother and more enjoyable for all players.