Responsible Gambling

At Gratorama we are committed to safe and responsible play. We believe gambling should be a controlled, enjoyable activity and we provide tools and support to help you manage your account, protect your wellbeing and keep play within your limits.

Player protection principles

We prioritise player safety and clear communication. Our approach is practical and player-focused: we offer preventative controls, timely interventions when needed, and straightforward ways to contact our support team. We encourage players to set sensible limits and to seek help early if play becomes a concern.

Activity-control tools

You can manage your account activity using a range of controls designed to suit different needs:

• Account limits - set deposit, loss or staking caps to control how much you can spend.
• Session controls - temporary breaks or cooling-off periods to pause activity.
• Self-exclusion - the option to suspend access for an extended period when needed.
• Account monitoring - our team may flag risky patterns and offer tailored support.

Deposit limits

Players can choose daily, weekly or monthly deposit limits to manage spending. Limits can often be set via your account settings, or by contacting support if you prefer assistance. Once a limit is increased it may be subject to a waiting period to help prevent impulsive changes.

Loss limits

Loss limits allow you to cap net losses over a chosen period. These limits are an effective way to keep play within a budget and work alongside deposit limits to reduce financial risk.

Time limits

Time-based controls let you limit session length or enforce regular breaks. Short time-outs are useful for cooling off, while longer breaks help manage prolonged risky behaviour. You can request these measures from your account area or through support.

Self-exclusion

When you need a longer break, self-exclusion removes access to your account for a defined period. During self-exclusion we will prevent access and pause marketing contact. If you need to reactivate your account after a self-exclusion period, a verification process may apply to help ensure a safe return.

Signs of problematic behaviour

• Spending more than intended or chasing losses.
• Neglecting work, family or other responsibilities.
• Regularly increasing deposit amounts or frequency.
• Using multiple accounts or hiding gambling activity.

Tips for maintaining control

• Set clear deposit and loss limits before you play.
• Use session timers and take regular breaks.
• Only gamble with money you can afford to lose.
• Talk to friends or family if you notice worrying changes in your habits.

Professional help and support

If gambling stops being fun, please seek professional help in your area. We encourage you to contact local support services, a healthcare professional, or a licensed counsellor for confidential advice. You can also reach our support team at [email protected] for guidance on tools, limits and self-exclusion options.