Legal Terms and Conditions
Welcome to Gratorama. This Terms and Conditions page sets out the rules governing use of our platform and defines the contractual relationship between our company and users of our services. It explains responsibilities, eligibility criteria, acceptable use, rules that apply to bonuses and promotions, how deposits and withdrawals are handled, procedures for resolving disputes, and how we may update these terms. Users should read this document carefully before registering or making any financial transactions on our site.
Account Responsibilities
Registration and Verification
Registration requires accurate and complete personal information. Only one account is permitted per person, household, address, or device. Identity and address verification may be requested at any time and is required before processing withdrawals. Failure to provide requested documents can result in suspension of account access and withholding of funds until verification is complete.
Account Security
Users are responsible for maintaining the confidentiality of their login credentials and for all activity on their account. Prompt notification to our support team is required if unauthorized access or suspicious activity is detected. We may suspend or close accounts where security risks are suspected or in cases of fraud, chargebacks, or other breaches of these terms.
Eligibility Requirements
Access to our services is limited to users who meet legal age requirements in their jurisdiction, normally at least 18 years old, and who are located in jurisdictions where use of our services is permitted. Accounts for persons in restricted countries or those otherwise excluded by applicable law will be declined. Verification processes are used to confirm eligibility and compliance with local regulations.
Acceptable Use of the Service
Our platform must be used lawfully and in good faith. Activities that involve fraud, money laundering, abuse of promotions, collusion, or attempts to manipulate outcomes are prohibited. Automated systems, bots, or tools intended to probe or exploit our systems are not permitted. We reserve the right to take corrective measures including reversal of transactions, confiscation of funds, and account closure for prohibited conduct.
Bonuses and Promotion Rules
Bonus offers and promotions are subject to specific terms which will be provided with each offer. General principles include eligibility restrictions, wagering requirements, contribution rates by game type, maximum bet limits while wagering, and potential maximum cashout limits for bonus-derived funds. Abuse of promotions or attempts to circumvent promotional rules may lead to voiding of bonuses and forfeiture of associated winnings.
Deposits and Withdrawals
Deposits must be made using accepted payment methods and must originate from accounts or instruments in the name of the account holder. Withdrawals are processed in accordance with our verification policies and may require completion of KYC checks. Processing times and limits depend on the chosen payment method and account status. Fees charged by payment providers or intermediaries are the responsibility of the user unless stated otherwise. We may apply limits or stagger payouts for exceptionally large sums.
Dispute Handling
Any disputes should be notified to our support team promptly and in writing where possible. We aim to investigate and respond within a reasonable timeframe. Where applicable, disputes may be escalated to the licensing authority or an agreed alternative dispute resolution body, subject to the governing law specified in these terms. Users must cooperate with investigations and provide requested documentation.
Updates to the Terms
These terms may be amended from time to time. Material changes will be communicated via the platform or other contact details provided by the user. Continued use of the service after notification of changes constitutes acceptance of the revised terms. It is the user’s responsibility to review the terms regularly to remain informed of current rules and obligations.