Data Privacy Policy

Welcome to Gratorama's Privacy Policy. This page explains how we collect, use and protect personal information when you access our site, create an account or use our services. It outlines the categories of personal, technical and transactional data we process, the lawful purposes for processing including KYC and payment handling, the safeguards we apply, and the options available to you for accessing, correcting or removing your data. Our objective is transparent, responsible data handling that respects your privacy while allowing secure operation of our gaming services.

Types of data we collect

Personal data

Information that identifies you directly or indirectly includes name, email address, date of birth, postal address and government-issued ID when verification is required. Identity data is collected at registration and for KYC checks prior to withdrawals or other restricted actions.

Technical data

Device and connection details such as IP address, browser type, operating system, device identifiers, and log data are gathered to provide, secure and optimize our service. Technical data helps detect fraud, prevent abuse and improve site performance.

Transactional data

Records of deposits, withdrawals, transaction IDs, bet history and play activity are processed to administer accounts, complete payments, comply with legal obligations and resolve disputes. Payment card or e-wallet details are handled by our payment processors under secure protocols.

How we use information

Primary purposes for processing include account management, identity verification, payment processing, fraud prevention and compliance with legal and regulatory obligations. Aggregated, anonymized data may be used to analyze trends and improve the reliability and security of our platform.

Data protection and security practices

Industry-standard technical and organizational measures protect stored and transmitted data. These include TLS/SSL encryption for data in transit, access controls, secure data centers and regular security reviews. Payment processing follows recognized compliance standards to safeguard cardholder information.

Cookies and tracking technologies

Cookies and similar technologies are used to enable essential site functions, remember preferences and conduct analytics. Third-party analytics and advertising providers may also place cookies. You can manage cookie preferences through your browser or the cookie settings provided on our site.

User rights regarding your data

Rights include access to the personal data we hold, correction of inaccurate information, deletion in applicable circumstances, restriction of processing and the right to withdraw consent where processing is consent-based. Requests can be made through your account settings or by contacting our support team, and we will respond in accordance with applicable timelines.

Data sharing and third parties

Data may be shared with service providers that operate on our behalf, including payment processors, identity verification services, fraud prevention partners and hosting providers. Disclosure to authorities will occur when required by law or to protect our legal rights. Third parties are contractually bound to protect data and use it only for specified purposes.

Updates to this privacy policy

Policy revisions may be posted with a new effective date. Significant changes will be communicated via the site or email where appropriate. Continued use of our services after updates constitutes acceptance of the revised policy, subject to any notice requirements prescribed by law.